wbajee Privacy Policy

1 Introduction

This Privacy Policy explains how wbajee ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the wbajee platform at wbajee.app. It applies to all services offered by wbajee, including account registration, gaming, payment processing, promotions, and customer support.

wbajee is committed to handling your personal data responsibly and transparently. We collect only what we need, use it only for the purposes described in this policy, and take reasonable steps to keep it secure. By registering an account or using the wbajee platform, you acknowledge that you have read and understood this Privacy Policy.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and wbajee.

2 Data We Collect

wbajee collects personal data in several categories depending on how you interact with the platform. The table below summarises what we collect and why we need it.

3 How We Collect Your Data

wbajee collects personal data through the following channels:

• Registration form: When you create a wbajee account, you provide your name, date of birth, email address, and mobile number directly.
• KYC verification: When you submit identity documents to verify your account before your first withdrawal.
• Payment transactions: When you make a deposit or request a withdrawal, your payment reference details are recorded automatically.
• Platform usage: As you browse and play on wbajee, technical data such as your IP address, device type, and session activity is collected automatically by our servers.
• Customer support: When you contact the wbajee support team by email or live chat, the content of those communications is stored for quality assurance and dispute resolution purposes.
• Cookies and tracking: wbajee uses cookies and similar technologies to collect data about how you use the platform. See Section 8 for full details.

wbajee does not purchase personal data from third-party data brokers or marketing lists. All data we hold about you comes directly from your interactions with the platform.

4 How We Use Your Data

wbajee uses your personal data for the following purposes. Each use is based on a legitimate legal ground — either the performance of your account contract, a legal obligation, or our legitimate business interests.

• To create and manage your wbajee account and verify your identity.
• To process deposits and withdrawals and maintain accurate financial records.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To comply with applicable legal and regulatory obligations, including anti-money-laundering (AML) requirements.
• To provide customer support and resolve disputes or complaints.
• To send you account-related notifications such as transaction confirmations, security alerts, and policy updates.
• To send you promotional communications about wbajee offers and bonuses, where you have opted in to receive them.
• To monitor gaming activity for responsible gaming purposes and apply player protection tools where necessary.
• To analyse platform usage and improve the wbajee user experience.

5 Sharing Your Data

wbajee does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with applicable data protection standards.

• Payment processors: bKash, Nagad, Rocket, and bank partners receive the minimum data necessary to process your transactions.
• Identity verification providers: Third-party KYC services receive your identity documents to verify your account before withdrawal processing.
• Fraud prevention services: Technical data including IP addresses and device identifiers may be shared with fraud detection partners to protect the platform and its players.
• Game providers: Game software providers such as those supplying PP Live, Monster Mine, and other titles may receive anonymised session data for technical support purposes.
• Regulatory and legal authorities: wbajee will disclose personal data to law enforcement, regulators, or courts when required to do so by applicable law.

6 Data Retention

wbajee retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. The general retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your account plus 5 years after closure, in line with standard AML record-keeping requirements.
• Transaction records: Retained for 5 years from the date of each transaction.
• Gaming activity logs: Retained for 3 years from the date of each session.
• Customer support communications: Retained for 2 years from the date of the last interaction.
• Technical and device data: Retained for 12 months from collection.

When data is no longer required, wbajee securely deletes or anonymises it so that it can no longer be linked to you as an individual. If you request deletion of your account, we will action this within 30 days, subject to any legal retention obligations that require us to keep certain records.

7 Security

wbajee takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the wbajee platform.
• Encrypted storage of sensitive data including identity documents and financial records.
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security audits and vulnerability assessments of the wbajee platform infrastructure.
• Two-factor authentication options available for player accounts.
• Automated fraud detection systems that monitor for suspicious login and transaction activity.

While wbajee takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

8 Cookies and Tracking Technologies

wbajee uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. wbajee uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience on wbajee.
• Analytics cookies: Help wbajee understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Security cookies: Used by our fraud detection systems to identify unusual patterns of behaviour that may indicate account compromise or fraudulent activity.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the wbajee platform. wbajee does not use third-party advertising cookies or retargeting pixels.

9 Your Data Rights

As a wbajee player, you have the following rights over your personal data. To exercise any of these rights, contact the wbajee support team at [email protected]. We will respond to all valid requests within 30 days.

10 Minors

wbajee is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on wbajee or provided personal data to the platform, please contact us immediately at [email protected].

Upon receiving such a report, wbajee will promptly investigate, close the account if confirmed, delete any personal data collected, and return any deposits made, minus any amounts already wagered. wbajee uses age verification checks during registration and KYC to minimise the risk of underage access.

11 Changes to This Policy

wbajee may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify you by email or via an in-platform notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically. Continued use of the wbajee platform after the effective date of any changes constitutes your acceptance of the updated policy.

The current version of this Privacy Policy is always available at /privacy-policy. Previous versions are available on request from the support team.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how wbajee handles your personal data, please get in touch with the support team. We are available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available on every page of the wbajee platform.
• FAQ: Visit the FAQ page for answers to common questions about your account and data.

For data rights requests, please email with the subject line "Data Rights Request" and include your registered email address and a description of your request. We will acknowledge your request within 2 business days and aim to resolve it within 30 days.